Privacy Policy

Carevly Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at https://carevlypro.com.au and our cleaning and lawn maintenance services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

We collect the following categories of personal information:

We use the information we collect to:

• Create and manage your account and bookings.
• Schedule and deliver cleaning or lawn maintenance services.
• Process payments and send invoices and receipts.
• Send transactional emails (booking confirmations, reminders, status updates).
• Respond to enquiries and provide customer support.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

We will only send you marketing communications if you have opted in to receive them. You may opt out at any time by contacting us or using the unsubscribe link in our emails.

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Service providers: trusted third-party vendors who assist us in operating our platform (e.g. Supabase for database hosting, Resend for transactional email). These parties are bound by confidentiality obligations.
• Legal obligations: when required by law, court order, or government authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We retain your personal information for as long as your account is active or as needed to provide our services. If you request account deletion, we will delete or anonymise your personal data within 30 days, except where we are legally required to retain it (e.g. for tax or accounting purposes).

We use essential cookies to keep you signed in and to maintain your session securely. We do not use advertising or third-party tracking cookies. You can disable cookies in your browser settings; however, some features of the website may not function correctly without them.

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, Row Level Security on our database, and strict access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information (subject to legal exceptions).
• Complain about a breach of the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details in Section 10.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.